Ordering & Delivery Information

Postage / Shipping Rates

Beanstalk Books uses Australia Post. We offer a flat rate shipping cost of $9.95 Orders over $150 will ship free – simply enter FREESHIP as the discount code.

Postage and packing rates are charged in addition to the retail total of your order after any discounts have been applied.

Free Gift Wrapping

If you would like your order gift wrapped simply tell us so during checkout.

We can also send the gift, on your behalf to the lucky recipient at a different delivery address. All you have to do is click on ‘Shipping Address’ and add their details. The invoice, unless requested otherwise, will be posted to you, the purchaser.

During the final stage in the checkout process, simply select our gift wrapping service and in the comments box write your message which we will add to your gift. We will also enclose a small gift card with your message if required. Please write a short message in the same area.

Delivery Times

All orders are processed within 24 hours of confirmation of payment.  For deliveries to all locations within Australia, please allow up to 5 working days for delivery of your goods once your order has been made.

Orders are not despatched on non-business days. If you require a more immediate form of delivery, just contact us, and we can make relevant arrangements.

If there are any delays due to stocking reasons, Beanstalk Books will notify you immediately and you have the option of waiting for the book (if it can be ordered), changing or cancelling your order.

International Delivery

Beanstalk Books will deliver to anywhere in the world. We charge the actual cost of delivery and will contact you after you have placed your order to provide a quote. Should you require an estimate of shipping charges prior to placing your order please contact us on hello@beanstalkbooks.com.au.

Damaged Books, Returns & Refunds

No matter how well we pack your books, on rare occasions your order may be damaged in transit. If this does occur, please contact us immediately on hello@beanstalkbooks.com.au and depending on the item and the damage we shall request the item be returned at our expense and a replacement sent.

Out of Stock Titles

If the book you would like to purchase is out of stock please email us at hello@beanstalkbooks.com.au and we will endeavour to restock that title immediately. Allow 4-5 days for delivery.

Gift Voucher Delivery Information

Purchasing a Gift Voucher

When you can’t decide what to choose for the little ones in your life, a gift voucher can be purchased for any amount from $20 to $150.

To purchase a Beanstalk Books gift voucher, either click here, or from our home page and click on the gift voucher section. After you’ve decided on the amount to give, proceed to checkout.

Each Beanstalk Books gift voucher is a beautifully presented card which comes in a special matching envelope box with ribbon, and can be redeemed within 6 months of purchase for any item(s) within Beanstalk Books’ range.

We can send the gift voucher to you, or to your recipient including a free personalised card or message.

Gift Vouchers are not redeemable for cash.

Redeeming a Gift Voucher

Redeeming a gift voucher is easy. When you receive your voucher, you will receive a gift voucher number stated on the card.

To redeem your Beanstalk Books Gift Voucher, simply start shopping! After filling up your shopping cart – you can spend as little or as much as you like on the voucher at each visit – proceed to checkout.

You will then be asked to login to the website, or if you are not already a Book Club Member, be asked to join as a Member by filling in your name and address details.

On selecting goods to add to your shopping cart, your order total will be deducted from the balance of your gift voucher.

If your order exceeds your gift voucher value, we will ask you to pay the additional charge using one of our many available payment options. We cannot issue refunds if your order is less than your gift voucher value.

Gift Vouchers are not redeemable for cash.